ITIL 4 DSV Certification in United States
Strengthen stakeholder relationships with Spoclearn’s ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training, accredited by PeopleCert. This course focuses on engaging stakeholders, shaping demand, and managing customer journeys to co-create value. Learn how to enhance user experience, manage service interactions, and build lasting trust. Ideal for service managers, business relationship managers, and IT professionals—DSV empowers you to drive meaningful outcomes through value-focused service management.
4.8/5
4.1/5
Trained till date
3000 Learners
Language
English
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training in United States
The ITIL 4 DSV Certification is tailored for professionals responsible for managing customer relationships, improving user experience, and driving stakeholder satisfaction across the service lifecycle. This 3-day course dives into touchpoints like SLA design, customer journey mapping, service marketing, and value co-creation.
Professionals holding the DSV credential often work in client-facing roles and earn between $92,000 and $122,000, especially in sectors like telecom, retail, and enterprise IT services. This training is ideal for business relationship managers, service desk leads, and customer success professionals aiming to create measurable value from services. Organizations benefit by strengthening engagement, improving service perception, and building loyalty. The course includes case studies and role-play exercises that simulate stakeholder interactions and decision-making. It’s the perfect course for those aiming to bridge the gap between IT and business outcomes through value-driven communication and collaboration.
Schedule not yet released
Discover the course curriculum and learning objectives by downloading the syllabus.
Why You Should Pursue ITIL® 4 DSV Certification in United States?
25% Higher
Get Certified, Unlock Higher Income Potential
ITIL® 4 DSV certification holders report salary premiums of up to 25% over non-certified professionals in digital service value positions.
50,000
Join a Fast-Growing Network Today!
Over 50,000 ITIL® 4 DSV-certified professionals are advancing their skills in stakeholder value worldwide.
50,000+
Strengthen Your Career with New Credibility
ITIL® 4 Drive Stakeholder Value (DSV) certification is expected to create 50,000+ new jobs globally by 2030, growing by 5,000 roles annually.
Why ITIL® 4 DSV Certification Drives Career Growth?
Salary
Certified ITIL® 4 DSV professionals earn an average global salary of approximately $125,000 per year.
Job Growth
ITIL® 4 DSV certification is expected to drive the creation of over 50,000 new job opportunities worldwide by 2030.
Job Listing
ITIL® 4 DSV skills are forecasted to generate 5,000+ new job listings annually worldwide through 2030.
Top Industry Hiring
ITIL® 4 DSV-certified professionals are in highest demand in IT services, finance, telecommunications, healthcare, government, e-commerce, manufacturing, and consulting.
Let’s Talk – Schedule a Time That Works for You
We know your time matters. Use the calendar below to book a consultation with our team at your convenience—adjusted to your timezone. Let’s explore how Spoclearn can help you transform and grow.
Select a date & time
June 2025
| Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Saturday, June 7
Morning
Afternoon
Evening
ITIL 4 Specialist: Drive Stakeholder Value Course Highlights
- Official ITIL® 4 Specialist: DSV Curriculum - Aligned with AXELOS and PeopleCert guidelines for globally recognized certification.
- Covers Full Customer Journey Lifecycle - Learn to engage, influence, and improve stakeholder interactions at every stage.
- Practical Stakeholder Management Skills - Gain real-world techniques for managing customers, users, suppliers, and partners.
- Live Instructor-Led Training - Delivered by accredited experts with hands-on ITSM and service integration experience.
- Interactive Learning Experience - Includes use cases, scenario-based learning, peer discussions, and mini-projects.
- Exam Preparation Support - Access mock tests, study guides, and expert tips to help you clear the certification exam confidently.
- Part of ITIL® 4 Managing Professional Stream - One of the four modules required for the Managing Professional (MP) designation.
- Flexible Learning Options - Available in virtual, classroom, and blended delivery formats for global learners.
Who Can Attend the ITIL® 4 Specialist: DSV Training?
- ITSM Professionals looking to enhance stakeholder communication and collaboration.
- Service Delivery Managers managing multi-vendor or customer-facing environments.
- Relationship and Engagement Managers aiming to strengthen client and user satisfaction.
- Business Analysts and Consultants who translate business needs into actionable service strategies.
- Customer Experience Managers focused on improving the end-to-end service journey.
- Process Owners and Practitioners working in areas like service level, incident, or demand management.
- Anyone pursuing the ITIL® 4 Managing Professional (MP) designation.
Prerequisites and Eligibility
Exam Format
- Exam Type: Multiple-choice questions
- Number of Questions: 40
- Duration: 90 minutes
- Passing Score: 70% (28 out of 40 correct answers)
- Open Book: No (closed book)
- Exam Language: Available in multiple languages, including English, Spanish, French, German, and more
- Delivery Method: Online proctored exam via PeopleCert
ITIL® 4 DSV Training Course Agenda
The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) module is designed for IT professionals aiming to enhance stakeholder engagement and co-create value through effective service relationships. This course provides practical guidance on establishing, maintaining, and developing these relationships.
You will learn in this module:
- Explore the concept of the customer journey and its significance in service management.
- Learn methods for designing and improving customer journeys to enhance user experience.
Enquire us!
Spoclearn: Training That Works for Corporates
Get tailored training programs for individuals and enterprise teams that help to maximize your training budgets
- Tailored ProgramsCustomized training solutions designed to meet individual and organizational goals for maximum effectiveness.
- World Class TrainersLearn from 200+ global experts with real-world industry experience and proven expertise.
- Flexible LearningBlended training options to suit diverse learning preferences and geographically dispersed teams.
- Real-world ImpactPost-training coaching ensures the practical application of skills for measurable, lasting results.
Spoclearn Key Differentiators
A Single Point of Contact for all your Learning needs.
Four different learning modes available
Wide range of industry-recognized courses to choose from
Accredited course materials approved by governing bodies
200+ trainers and SMEs fulfilling training requirements worldwide
Loading...
